“The Management and Work-force are committed towards, achieving Quality in all areas of Business resulting in consistent and continual improvements of its products and services to enhance customer satisfaction and leadership in all areas of business.”
The Quality Edge
BPL Telecom is an ISO 9001:2008 certified company.
BPL Telecom has a permanent internal audit team for inspection of projects, implementation and management. The engineering practices adhere to the standards recommended by clients or ITU standards.
This Policy statement underlines the Commitment of the Management and workforce towards achieving Quality in all areas resulting in total and consistent customer satisfaction.
Employees at all levels in the Organization are be made aware of the Company’s Quality Policy through Continuous training.
The design of any products shall fully meet the customer’s quality requirements including functional, aesthetic, reliability and performance characteristics. It shall also meet the general as well as mandatory safety requirements.
There will be strict adherence to specifications during design, manufacture, dispatch and commissioning, with emphasis on defect prevention.
The Company is committed to, upgrade and augment, technology, facilities and product performance to meet changing market scenario.
Planned and systematic program for acquainting the customer adequately on the proper usage of products shall be followed.
Quality Systems :
BPL Telecom considers process control as the key to achieve product reliability. Quality circles are formed with a commitment to proactive process control. Representatives from various related departments comprise of these teams who analyze the data utilizing various proven quality control methodologies to ensure that products quality and reliability is built-in through our controlled processes. Statistical Process Control (SPC) techniques are widely used.
Our Quality basic model is that of :
- Data collection
- Pareto Analysis – identification of vital few problems
- Fish bone Analysis
- Brain storming sessions – evolve corrective and preventive actions.
This is followed by the implementation phase of the corrective and preventive actions during which stringent monitoring is done to analyze the effectiveness of the corrective actions before the closure of the non -conformance.
First to introduce Push button Telephone in India ,1983
First to develop PBTs for supply to BSNL outside the accepted technology – 1989
First to Get “ APPROVED INSPECTION SCHEME” for supply of Telephones to BSNL.
Quality Systems include:
- Inspection of material at receipt
- In-process inspection
- Finished Goods inspection
- Tracking root cause of non conformances/failures
- Corrective and Preventive Actions
- Traceability through FIFO
Continuous change and improvement of process by carrying out Design of Experiments (DOE) , implementation of Statistical Process Control (SPC) , Total Productive Maintenance (TPM) in order to maximize quality and minimize cost.