Flexicom 5000/6000

 

HIGHLIGHTS

ISDN/BRI/PRI/E1/T1, IP, VoIP, Digital Phones, IP Phones, DECT System
Remote Shelf, Qsig., ACD-Call Centre, Hot Standby, Networking
VPN, Integrated VMS, Users up to 10000 and more

SYSTEM FEATURES

Automated Number Identification (ANI), Automatic Route Selection (Route Optimization)
Automatic Call Distribution (ACD), Basic Rate Interface (BRI), Boss Groups
Centrex Operation, Transfer Buffer, Classes of Service (COS)
Optional Computer Telephony Integration (CTI), Console-less Operation
Day/Night Assistance Alert, Optional Digital Announcer (4VSN)
Direct-in-Dial Editing, Grouping and Second Dial Tone
Distributed Architecture, Microprocessors & Software, Optional DECT Facility
Flexible Tone Plan, Optional Interactive Voice Response (IVR) on ACD
ISDN Support (PRI and BRI), Optional Networking Features, PC Based Console
Optional QSig-QNet Network Features, Remote Maintenance
Optional Remote Shelf, SMDR Backup
Tenant Service Class of Services Tenant Service Ranking
Toll Restriction-Digit Analysis, Trunk Groups, Uniform Call Distribution (UCD)
Voice Mail Interface, Voice Mail & Automated Attendant (Integrated)

TRUNK FEATURES

Automatic Trunk Test, Basic Rate Interface (BRI), Calibrated Opening (Trunk Flash)
Digital Trunk Access, Direct in-Dial. Direct-in-Dial Editing, Grouping and Second Dial Tone
Direct-in-Lines (DIL), Direct Inward System Access (DISA), Drop Trunk No Dial
DTMF/DP and DP/DTMF Conversion, E&M Tie Lines, Flash (Trunk/PBX/Centrex/ESSX)
ISDN Support (PRI and BRI), Powerfail Transfer and Call Retention
Primary Rate Interface (PRI), Trunk, Trunk Group Access, Trunk Impedance Matching
Trunk Timers, Transfer Restriction, Networking Features, Network Support
Non-Blocking Network Arrangement, QSig-QNet Network Features

DIGITAL STATION FEATURES

Automatic Answer, Disconnect and Hold, Automatic Repertory Dialer (Scanner Operation)
Automatic Transfer and Voice Page Access, Background Music and Volume Control
Break-in /Barge-in, Busy Lamp Field/Direct Station Select (DSS)
Call Back Messages, Call Forwarding, Call Hold-Multiple, Call Log
Camp-On Off-Hook, Clock Display On/Off, Common Line Appearance
Dialing Protocol, Direct Station Selection, Display Scrolling Control
Display System Operation, Do Not Disturb (DND) and Override
DTMF through Dialing, DTMF to Single Line Port, Dynamic Feature Activation
Elapsed Time Display, Exclusive Hold, Executive Group, Field Upgradeable
Flexi Call, Digital Telephones with Soft-Keys

ACD FEATURES

ACD Management Information System, Automatic Call Distribution, Help Key
Hot Agent Seat, Hunt Group-Terminal/Circular/Automatic Overflow
Incoming Call Delay, Interactive Voice Response (IVR) on ACD
Load Agent Identification, Log In/Log Out, Mandatory Announcement
Release/Resume, Wait Queue, Wrap-Up Code, Wrap-Up Time
ANALOG STATION FEATURES
Alternate Attendant, Broker Service, Call Forwarding, Hold and Park
Camp-on Busy, Do-Not-Disturb, Groups, Idle, Off –Hook, Consultation Hold
Data Line Security, Dial Lock, Distinctive Ring, Executive Busy Override,
Executive Privilege, Last Number Redial, Message Activation Station to Station
Message Waiting Lamp on Analog Single-Line Phone, Privacy, Recall
Station Class of Service Changeover, Station Transfer

ATTENDANT FEATURES

Alternate Answering, Alternate Answering Position, Attendant Display of Busy Station
Attendant Feature Set, Attendant Forward for Undefined Station, Camp-on Busy
Computerized Attendant Position (CAP), Control of Overflow
Control of Station Features, Control of Trunk Group Access
Controlled Outgoing Restrictions, Direct Station Select/Busy Lamp Field (DSS/BLF)
Dual Night Answer Mode, Faulty Central Office Trunk Removal
Flexible Hot Station Destination, Flexible Speed Call Library Modification
Hot Station, Multiple Console Operation, Night Answer Destinations
Recall with Display, Reservation of Outgoing Trunks, Split Function
Station Attendant Assignment, Station Blocking, Flexibility and Lock
Unattended Services

COMPUTERIZED ATTENDANT POSITION FEATURES

Automatic Alphabetized Positioning, Automatic Dialing from Cursor Line Identification, Automatic Screen Updates
Busy/Idle Display of DID Trunks on CAP, Calling Information
Console Priorities-Attendant Selection, Department Search/Directory
First Name Search/Directory, Remarks Search/Directory
VIP Search/Directory, Keyboard Answering, Dialing, Message Center
Messaging- Auto-Log, Delete, Print and Save Function, Mnemonic Search
Modify Trunk Group, Non-Attendant Operations, Pagination
PC-Based Console, Print Directory, Private Library
Status Field, Status Indication, Trunk Status, View Group Status